The People Making Payments Podcast

In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.

In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.

 In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. 

In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. 

In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.

In today’s episode - which was originally written as an article by Emily Beeby - we're exploring how good payment orchestration can help providers meet evolving merchant expectations, as they begin to prioritise the customer experience, alongside uptime and cost.

In today’s episode - which was originally written as an article by Ben Baigrie - we’re looking at the reward credit card market in the UK and Europe, and asking whether the emergence of new players - such as Revolt and Yonder - is the sign of a broader shift in the space.

In today’s episode - which was originally written as an article by Diana Arizaleta - we’re looking at the LATAM payments market, and outlining what companies who are operating in - or planning to enter - the region need to know. 

 In today’s episode - which was originally written as an article by Ane Unamuno - we’re diving into one of the most important shifts happening in retail banking right now: the rise of multi-banking – and what it means for traditional banks.