The People Making Payments Podcast

How financial services and payment providers can use conversational AI to better understand SMEs.

In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.

What does the rise of agentic commerce mean for payment providers?

In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.

How the premium commercial card landscape is taking shape.

 In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context, and a deep understanding of what businesses really need.

If your customers opt out, how do you reach them?

In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.

What Revolut’s telco move signals, and why traditional telcos need to rethink their strategy.

In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.

How traditional banks can close the innovation gap on fintechs.

In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.

Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.

In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.

Is DCC a tourist trap, or is the negative press unjustified?

 In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. 

Why your payments strategy should start with the customer, not the technology.

In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. 

Using customer insights to identify and serve financially vulnerable customers.

In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.