The People Making Payments Podcast

In today’s episode — which was originally written as an article by Nicky Cockerill and Ane Unamuno — we’re looking at how banks and payments companies can create thought-leadership that actually stands out.

In today’s episode — which was originally written as an article by Diana Arizaleta — we’re revisiting the rise of premium commercial cards, and exploring how issuers can capitalise on the opportunities available.

In today’s episode — which was originally written as an article by Anna Pantazi — we’re looking at a why internal data, on its own, isn’t enough for financial services and payments companies to make sharp, strategic decisions.

In today’s episode — which was originally written as an article by Ane Unamuno — we’re rethinking the role of insight in financial services and payments marketing; from a campaign input, to an always-on strategy.

In today’s episode — which was originally written as an article by Diana Arizaleta — we’re talking about loyalty in banking, and why providers can no longer rely on products alone to secure it.

In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.

In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.

 In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context, and a deep understanding of what businesses really need.

In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.

In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.